Code of conduct for volunteers

Introduction 

This statement outlines the Link Visiting Scheme’s (thereafter known as “the Link”) standards regarding the expected conduct of all Volunteers and explains the steps, and consequences, that will be followed should a volunteer’s conduct fail to meet these standards.  

The Link holds our Volunteers in the highest regard as they give their time to support a very special group of people, however it will not hesitate to act should it be found that a Volunteer has behaved in an unacceptable or inappropriate manner and/or brought the Link’s name into disrepute.

Code of conduct principles

Volunteers are expected to act in line with the following non-exhaustive list of principles when providing voluntary services on behalf of the Link.

  • Comply with all Link policies and procedures as related to the Volunteer position; 

  • Be aware of and comply with relevant training, health, safety and security procedures;

  • Follow all reasonable instructions given by the Link and respect those of third parties you may come into contact with during the course of volunteering, e.g. families, Carers, etc.;  

  • Maintain confidentiality regarding the personal circumstances of Link Friends, including when commenting and sharing on social media forums;

  • When commenting on social media, make it clear your opinions are yours and not those of the Link;

  • Must not disparage or damage the Link’s reputation;

  • Act as a trusted partner and ambassador of the Link and seek assistance from the Link if there is any doubt regarding Volunteer responsibilities.  

Potential outcomes for failure to comply

Where it is reported to the Link that the conduct of a volunteer does not meet with our standards, a meeting will be convened to understand the situation and with the purpose of resolving any issues or concerns. 

Where it is found that there has been a serious failure to meet the Link’s Code of Conduct standards, it may result in the termination of the Volunteer position.

Where it is found that a Volunteer has broken the law with regards to their relationship with a Link Client, the appropriate authorities will be informed.

Our commitment

The Link is so proud of its volunteers and the work they do, we could not function without them.  Public recognition is overwhelmingly positive and we are fully committed to providing strong support to all new and existing Volunteers, who should not hesitate to contact us with any queries or concerns at any time.

Marjie Walker

CEO, The Link Visiting Scheme

Updated: October 2024